Last updated: 17 June 2025
At INOUMI, we aim to make your shopping experience seamless, transparent and trustworthy — from the moment you place your order to the day it arrives at your door. This policy outlines our shipping methods, timeframes, and how to return an item should something not be quite right.
1. Where We Ship
We currently deliver to residential and business addresses within:
- The United Kingdom (including Northern Ireland)
- The Channel Islands
- The Isle of Man
We do not currently offer international delivery. If you are based outside the UK and are interested in purchasing INOUMI products, please contact support@inoumi.co to express your interest.
2. Delivery Timeframe
Orders placed before 2:00pm (Monday to Friday) are typically dispatched on the same working day. Orders placed after this cut-off time or during weekends and public holidays will be processed on the next working day.
Estimated delivery times:
- Standard Delivery (Royal Mail Tracked 48): 2–4 working days
You will receive a tracking link by email once your parcel has been dispatched. Delivery times are estimates and not guaranteed — delays may occasionally occur due to carrier backlogs or unforeseen circumstances.
3. Shipping Costs
- Free UK Standard Delivery on all orders over £40
- Orders under £40:
- Tracked 48: £2.99
All shipping costs are clearly itemised before payment. There are no hidden charges.
4. Delivery Partners
We work with trusted UK carriers including Royal Mail and other reliable fulfilment services to ensure your items arrive promptly and safely. All packages are sent with tracking and delivery confirmation.
Please ensure your delivery address is correct and complete. We cannot be held responsible for failed deliveries due to incorrect or incomplete information provided at checkout.
5. Missed Deliveries and Redelivery
If no one is available at your address to accept the delivery, the courier will either:
- Attempt to leave it with a neighbour;
- Leave a collection card with instructions;
- Attempt redelivery at a later date.
If a parcel is returned to us because it was not collected in time or the address was undeliverable, we will contact you to arrange redelivery — additional shipping fees may apply.
6. Returns Policy
We want you to be delighted with your purchase. If for any reason you are not completely satisfied, you may return unopened and unused items within 14 days of delivery for a full refund (excluding delivery charges).
To initiate a return, please email support@inoumi.co with your order number and reason for return. We will provide return instructions and a postal address.
7. Return Conditions
For a return to be accepted:
- Items must be unused and in their original, unopened packaging
- The return must be initiated within 14 calendar days of delivery
- You must obtain proof of postage or tracking when sending it back
We reserve the right to decline refunds for products that are returned opened, damaged or outside the returns window.
8. Return Shipping Costs
Return postage is the responsibility of the customer, unless the item is faulty, incorrect, or damaged upon arrival.
We recommend using a tracked or signed-for service to ensure the item is received safely. INOUMI is not responsible for returns lost in transit.
9. Faulty or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery. Email support@inoumi.co with:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will arrange a replacement, refund or suitable resolution in accordance with your statutory consumer rights.
10. Refunds
Once your returned item has been received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 working days to your original payment method.
Shipping charges are non-refundable unless the item is faulty or the error was on our part.
11. Exchanges
We do not currently offer automatic exchanges. If you would like a different item, we recommend returning the unwanted product and placing a new order through the Website.
12. Questions or Concerns?
If you have any questions about shipping, returns, or the status of an order, please get in touch with our customer service team:
Email: support@inoumi.co
This Shipping & Returns Policy is reviewed regularly and updated to reflect our commitment to clear, fair customer service. Last reviewed on 17 June 2025.