Last updated: 17 June 2025
These Subscription Terms apply to any customer who enrols in a product subscription (“Subscription”) offered through inoumi.co, operated by INOUMI.
By subscribing, you agree to the following:
1. Subscription Agreement
When you subscribe to one of our products, you authorise us to charge your chosen payment method at the frequency selected (for example, monthly, every 4 weeks). This continues until paused or cancelled by you. When entering a subscription agreement, you will provide 2 months and then you can pause or cancel.
2. Billing and Payment
You will be billed in advance of each shipment using the payment method provided at checkout. Failed payments may result in subscription suspension.
3. Managing Your Subscription
You can manage, pause, or cancel your subscription at any time via your INOUMI account dashboard. Changes must be made at least 7 days before your next scheduled billing date. We only offer pause on your subscription 4 times per year. After this, your subscription will need to be cancelled and restarted.
4. Delivery and Returns
Subscriptions are delivered in accordance with our standard Shipping & Returns Policy. If you wish to return a subscription order, please refer to that policy for eligibility and conditions.
5. Pricing and Promotions
Subscription pricing may be subject to change. You will be notified in advance of any pricing updates. Promotional discounts are applied at the time of initial sign-up and may not apply to future renewals unless otherwise stated.
6. Cancellation and Refunds
You may cancel at any time. Cancellations made after billing but before dispatch may still be processed, but cancellations after dispatch are handled per our returns policy.
For help with subscriptions, contact hello@inoumi.co.